My payment won't go through
If your card transaction has failed, we suggest that you contact your bank directly to confirm the reason and seek assistance. Unfortunately your bank does not provide us with any information about the reason the transaction has failed, but they will explain this to the account holder.
How much have I paid to date?
If you have made any online payments you will have received a confirmation receipt sent to your email address. These will show you how much has been paid online to date. Please note that any payments that were not made online (eg. bank transfer, cheque, payment directly to the school etc) will not show online/in your email receipts.
I haven't received an email confirmation for my payment
An email receipt is automatically sent for every successful online payment. This receipt is sent to the email you entered at time of registration. Please note for payments made before 10th September 2019, if the email address was entered incorrectly the email may not have sent successfully. In your email account, use the search facility in your inbox to search for firstname.lastname@example.org to retrieve your receipts.
What is my outstanding balance?
The school/group leader will have confirmed the total price of your school tour when you received the tour booking ID. For every online payment made, you will have received an email receipt which will allow you to calculate the outstanding balance.
When do I need to pay the balance by/what is the due date of my next payment?
The final balance for all tours should be paid in full by 10 weeks prior to departure. You may log in to your online account to see the deposit due dates, and you may confirm any additional due dates directly with the tour leader. Please note that payment schedules are set according to dates payments are due to suppliers and so can vary from tour to tour.
I missed the payment due date, can I still pay?
You may make an online payment at any stage, but if you have missed the due date you must contact us immediately and inform the tour group leader directly. Please note that missing a payment due date can jeopardise your place on the tour and can result in the passenger not being allowed to travel. Enquiries will be dealt with on a case-by-case basis.
I entered the passenger details incorrectly (name/date of birth)
If you have entered the incorrect passenger information please notify us immediately by email to email@example.com (including payment reference number and tour booking ID) or by phone on 01-2530075. Please note that airlines impose very high fees for changing passenger information, so it is imperative you inform us straight away. If you have entered the incorrect information and you do not inform us, the airline may not allow the passenger to board the plane.
I don't have the tour booking ID but would like to reserve a place on the tour
The group leader is responsible for distributing the booking ID number and tour information to those eligible to join the tour. If you would like to make a first payment/reserve a place on a tour please contact the group leader directly for this information.
I have accidentally paid too much/paid the wrong company, how do I get a refund?
If you have overpaid for a tour, please contact us by email firstname.lastname@example.org or by phone on 01-2530075 and we will arrange for a refund of any overpayment due back to you. Please have the payment reference (from your email receipt) to hand to assist us in locating your transaction.
I have paid for a tour but the passenger is no longer able to travel. What should I do?
All cancellations must be made in writing to the group leader. Please inform the group leader immediately if a passenger is no longer able to travel. A cancellation fee may be due - your group leader will inform you should such charges be owed.
Can I pay over the phone?
For security purposes we do not accept credit card details over the phone. You may make an online payment using your credit card by visiting our payments page www.schooltour.ie and click on Payments.
Can I make a payment by bank transfer?
If you are unable to pay online then yes, you may make a payment by sending us a bank transfer, but please notify us by email of your intention to do this so we can monitor our account and log your payment. In this email please confirm first name and surname of passenger (as stated on their passport) and also their date of birth. It is essential that you use the tour booking ID and passenger name in the bank transfer information so it can be identified. Please email email@example.com to provide the information above and request the bank details.
Can I pay by cheque/postal order?Yes you may send us a cheque/postal order to 35 Pearse Street, Dublin 2. Please make all cheques and postal orders payable to 'The School Tour Company'. In order to ensure your payment is processed correctly please ensure you attach the following information with your cheque:
- The passenger's name (spelled as per passport) and their date of birth
- The name and contact number of the individual making the payment
- The school name, tour destination and booking ID
What is Verified by Visa?
"Verified by Visa" is a security measure used by your bank to ensure that payments are made by the rightful owner of the Visa card when making online purchases. It aims to make your online transactions as secure, fast, and convenient as purchases you make in a shop. The "Verified by Visa" process usually works behind the scenes when you're shopping online, using advanced technology to confirm your identity. If there is any doubt - such as when you use a new device or make an unusually large purchase - you may be asked by your bank to provide more information to confirm the purchase. If more information is requested, such as a password or pin code, this is not something we can assist with - only your bank can advise on this matter so please contact them directly.
What is Mastercard SecureCode?
Mastercard SecureCode is a security service used by banks to provide an additional layer of protection against unauthorised use of your credit/debit card when shopping online. During the check-out process you may be prompted to provide additional information in order to identify yourself and confirm you are the person authorised to make a purchase using this card. This service is put in place by the bank which has issued your card and is not a security feature of our website. Therefore, if you experience any issues with the Mastercard SecureCode process and require assistance, you will need to contact your bank directly.
The site is asking me for a code sent to my phone but I haven't received it - What can I do?
Any requests for a verification code/password in order to complete your payment are not imposed by us, but by your bank/card provider as a security measure. Please see "Verified by Visa" or "Mastercard SecureCode" for more details. Any queries in relation to these requests must be directed to your bank as we unfortunately cannot assist with bank related matters. If you have changed your mobile phone number you must contact your bank directly to update this information in order to receive your verification code and complete your online payment.